MazeX Support
Need help with MazeX or want to share feedback? We’re here to help.
Please include your device type, app version, farm or maze name, and a short description of what happened. Do not send passwords or other sensitive information.
Camera or scanning problems
MazeX uses the camera to scan maze-post codes. Make sure camera access is enabled for MazeX in your device settings, clean the camera lens, and hold the code steadily inside the scanner view.
Location problems
MazeX uses location services to show your position within supported mazes. Enable Location Services and Precise Location for MazeX, then return to the app outdoors with a clear view of the sky. Location accuracy may take a moment to improve.
App content does not load
Confirm that your device has an internet connection, close and reopen MazeX, and try again. If the problem continues, email support with the farm or maze name you selected.
Privacy questions
Read the MazeX Privacy Policy. For privacy questions or data requests, email privacy@mazexapp.com.